Shipping policy
SHIPPING POLICY
We Ship Worldwide 🌍
Every order is handled with care. Here is everything you need to know about getting The Ember Theory to your door.
Processing Time
All orders are processed within 2 to 5 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
During high volume periods such as launches, holidays, or promotions processing may take slightly longer. We will always communicate any delays directly to you. 🖤
Shipping Times
🇺🇸 United States — 5 to 10 business days
🌍 International — 10 to 21 business days
Please note that shipping times are estimates and may vary depending on your location, carrier delays, or customs processing for international orders.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. You will see the exact cost before completing your purchase — no surprises. ✦
Order Tracking
Once your order ships you will receive a confirmation email with your tracking number. Use that number to follow your package every step of the way. 🔥
If you have not received tracking information within 5 business days of your order please contact us at theembertheory@outlook.com
Digital Products
Digital products including The Ember Theory eBook are delivered instantly to your email upon purchase. No shipping required. No waiting. Just the truth — delivered straight to you. 🖤✦
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package please:
✦ Check with neighbors and building management
✦ Check all entry points and mailboxes
✦ Wait 24 to 48 hours as carriers sometimes mark packages early
If your package is still missing after 48 hours contact us at theembertheory@outlook.com and we will work with the carrier to resolve it as quickly as possible. 🖤
Customs and Import Duties
International orders may be subject to customs fees and import duties depending on your country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
We are not responsible for delays caused by customs processing. 🌍
Incorrect Address
Please double check your shipping address before placing your order. If you notice an error contact us immediately at theembertheory@outlook.com
We cannot guarantee changes once an order has been processed but we will do everything we can to help. 🔥
Questions?
We are always here.
theembertheory@outlook.com 🖤✦
We are not just shipping a book or a shirt.
We are shipping something that matters.
And we treat every order that way.